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2025 Warranty Terms and Conditions Global EN V1.6 202508

Global

PDF

1.97MB

September 24, 2025

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سياسة الضمان

Product	Warranty Period
RSD: XRSD-1C; XRSD-2C;	10 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production;
RSD: XRSD-Core Kit;	3 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production
Accessories-1: Meter/CT; Pocket/Lan/4G; V1000; DataHub; X1/X3-EPS Box; X1/X3-Mate Box; Adapter Box, T-BAT-Charger; ECC; X-PID BOX;	2 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production;
Accessories-2: Eps Parallel Box; BMS Parallel Box;	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production;

Product

Warranty Period

RSD:

XRSD-1C;

XRSD-2C;

10 years standard warranty, starting from the earlier one of the

following two dates:

The date on which the product was first installed;
6 months after the date of production;

RSD:

XRSD-Core Kit;

3 years standard warranty, starting from the earlier one of the following

two dates:

The date on which the product was first installed;
6 months after the date of production

Accessories-1:

Meter/CT;

Pocket/Lan/4G;

V1000;

DataHub;

X1/X3-EPS Box;

X1/X3-Mate Box;

Adapter Box,

T-BAT-Charger;

ECC;

X-PID BOX;

2 years standard warranty, starting from the earlier one of the following

two dates:

The date on which the product was first installed;
6 months after the date of production;

Accessories-2:

Eps Parallel Box;

BMS Parallel Box;

5 years standard warranty, starting from the earlier one of the following

two dates:

The date on which the product was first installed;
6 months after the date of production;

Battery series	BMS	Battery	Warranty Period
T-BAT-SYS-HV-3.0	TBMS-MC0600	HV10230	10 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 6 months after the date of production; This warranty does not include any accessories and toolkit items provided with the product.
T-BAT-SYS-HV-S2.5	TBMS-MCS0800	TP-HS2.5
T-BAT-SYS-HV-S3.6	TBMS-MCS0800	TP-HS3.6
T-BAT-SYS-HV-S50E	TBMS-MCS0800E	TP-HS50E
T-BAT-SYS-HV-S51	TBMS-S8-1	TB-HS51
T-BAT-SYS-HV-3.0	TBMS-MC0600	HV10230	5 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 6 months after the date of production; This warranty does not include any accessories and toolkit items provided with the product.
T-BAT-SYS-HV-5.8	T-BAT H 5.8 Master battery integrated with BMS	HV11550
T-BAT-SYS-LV-R2.5	T-BAT LR25
T-BAT-SYS-LV-R3.6	T-BAT LR36
T-BAT-SYS-HV-R2.5	TBMS-MCR0800	TP-HR25
T-BAT-SYS-HV-R3.6	TBMS-MCR0800	TP-HR36
T-BAT-SYS-LV D53	T-BAT LD53
T-BAT-SYS-HV-S50E-D	TBMS-MCS0800E-D	TP-HS50E
T-BAT-SYS-LV-D150	TP-LD150
TSYS-LD51	TB-LD51（LCL）
TSYS-LD51	TB-LD51
TSYS-LD160	TB-LD160
TSYS-LD160	TB-LD143
TSYS-LD117	TB-LD117

Product	Warranty Period
X1/X3-Hybrid-G4; X1/X3-Fit-G4; X1/X3-IES; X3-ultra; X3-HYB-G4 PRO; X1-VAST;	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production; Note: If an inverter connected to SolaX cloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty;




X1-Hybrid-LV; X1-HYB-Lite; X3-NEO-LV;	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production Note: If pair with Solax battery, and connected to SolaX cloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty;
X1-MINI G3 & G4; X1-MINI G4 PLUS; X1-Boost G3 & G4; X1-SMART G2; X3-MIC G1 & G2; X3-Pro & X3-Pro G2; X1-Hybrid G3/X1-Fit G3; X3-Hybrid G2/X3-Fit G2; X3-MAX; X3-MEGA G1 & G2; X3-Forth & X3-Forth PLUS; X3-GRAND;	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production;
X1-Micro 2 in 1; X1-Micro 2 in 1 G2; X1-Micro 4 in 1; X1-Micro 4 in 1 G2;	7 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production; Note: If an inverter connected to Solax cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 12 years standard warranty.

القائمة السوداء للضمان

لماذا تم إدراج الرقم التسلسلي (SN) لجهازك في القائمة السوداء؟

عند فشل تسجيل ضمان منتجك وظهور رسالة: "فشل تسجيل الضمان، الرقم التسلسلي للجهاز يكون مدرجا في القائمة السوداء. يرجى التحقق عبر الرابط: https: //www.solaxpower.com/warranty-blacklist/"، فقد يكون ذلك للأسباب التالية:

1. الجهاز ينتمي إلى دفعة مسروقة:

الأرقام التسلسلية لهذه الأجهزة تنتمي إلى دفعة منتجات سرقت في يوم 18 يوليو 2022 أثناء نقلها من هولندا إلى التشيك، وتم الإعلان رسميا عن هذه الواقعة عبر قنوات متعددة. لن نقدم أي ضمان أو دعم فني أو خدمي لهذه الدفعة المسروقة. يمكنك التحقق مما إذا كان رقم الجهاز مدرجا في القائمة عبر الموقع الالكتروني الرسمي لدينا أو الرابط https: //www.solaxpower.com/announcement.html.

2. أخرى.

إذا كان الرقم التسلسلي (SN) لجهازك لا ينتمي إلى دفعة مسروقة، ولكنك لا تزال تتلقى رسالة "فشل تسجيل الضمان، الرقم التسلسلي يكون مدرجا في القائمة السوداء، يرجى التحقق من التفاصيل عبر"، يرجى التواصل مع فريق خدمة Solax عبر البريد الإلكتروني: service.eu@solaxpower.com.

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